Customer Centric Processes
At TechniStrut we place our customers at the centre of everything we do. We are able to make this claim with the utmost integrity, ensuring we constantly strive to set new standards in service delivery, while maintaining our most valuable assets – our relationships with our customers.
A designated consultant is appointed to each project and will remain the single point of contact throughout the project, from inception to completion.
What's more, the same consultant is on-call after project completion to follow up on any after sale queries that you might have.
Each TechniStrut consultant will assist you with:
- Advice on the most suitable roof truss solution to suit our clients' needs and budgets;
- Timely provision of design drawings and quotations;
- On-site measurement and liaison with the manufacturing team;
- Overseeing the manufacturing process and providing regular updates to clients.
The TechniStrut team is diligent about meeting agreed delivery and project dates and deadlines.